Privacy Policy

1. Introduction

At x25, we are committed to protecting your privacy and ensuring the security of your data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our AI infrastructure services.

2. Information We Collect

We collect information to provide better services to our users. The types of information we collect include:

• Account Information: Name, email address, and company details provided during signup.
• Usage Data: Information about how you interact with our API and dashboard, including timestamps and request metadata.
• Model Inputs & Outputs: The data and prompts you send to our expert layer and the resulting outputs, used solely to fulfill your requests.

3. How We Use Your Information

We use the collected data for the following purposes:

• To provide and maintain our AI infrastructure services.
• To optimize model performance and architecture recommendations.
• To communicate with you about service updates and security alerts.
• To monitor and analyze usage patterns to improve user experience.

4. Data Retention and Security

We implement industry-standard security measures to protect your data from unauthorized access, alteration, or destruction. We retain your information only as long as necessary to provide our services or comply with legal obligations.

Enterprise data is isolated and encrypted at rest and in transit.

5. Third-Party Services

Our platform interacts with third-party Large Language Model (LLM) providers (such as OpenAI, Anthropic, and others). When you use our services, relevant data may be processed by these providers in accordance with their own privacy policies.

6. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request the deletion of your account and associated data.
• Opt-out of non-essential data collection.

7. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@x25.io.